Intermec CK3R Instrukcja Użytkownika Pobierz pdf (Strona 89)

Chapter 5 — Troubleshoot and Maintain the Computer

CK3R and CK3X Mobile Computer User Manual 77

About Troubleshooting the Computer

These troubleshooting tables may help you fix some common

problems you may experience with your computer. These tables group

solutions for the Wi-Fi connection, 802.1x security, the imager, and

general operation of the computer.

Wi-Fi Connection Problems

Use this section to find possible solutions to Wi-Fi connection

problems.

Note: If you send the computer in for service, it is your responsibility

to save the computer data and its configuration. Intermec is only

responsible for ensuring that the hardware matches the original

configuration when repairing or replacing the computer.

Wi-Fi Connection Problems and Possible Solutions

Problem Possible Solution

When you turn on the, mobile

computer after it was

suspended for 10 to 15 minutes

or longer, the mobile computer

can no longer send or receive

messages over the network.

The host may have deactivated or lost the

current terminal emulation session. In a

TCP/IP direct connect network, turn off the

“Keep Alive” message from host to maintain

the TCP session while the computer is

suspended.

The computer is connected to

the network, and you move to a

new site to collect data. Now,

your mobile computer is not

connected to the network.

Move closer to an access point or to a

different location to reestablish

communications until you reconnect with

the network. Any data collected while out of

range is transmitted over the network.

The mobile computer appears

to be connected to the network,

but you cannot establish a

terminal emulation session

with the host computer.

Move closer to an access point or to a

different location to reestablish

communications until you reconnect with

the network. Any data collected while out of

range is transmitted over the network.

The mobile computer appears

to be connected to the network,

but the host computer is not

receiving any information from

the mobile computer.

There may be a problem with the

connection between the access point and

the host computer. Check with network

administrator or use your access point

user’s manual.

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