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Chapter 5 — Troubleshoot and Maintain the Computer
84 CK3R and CK3X Mobile Computer User Manual
Problems Using the Computer
You can troubleshoot general problems while using the computer.
Before you call Intermec Product Support, look for your problem in
the next table, and try the possible solutions.
Call Product Support
If you are having trouble using your Intermec computer, you can:
• use the troubleshooting tables in this manual to find your problem
and possible solutions.
• visit the Intermec technical knowledge base, Knowledge Central at
intermec.custhelp.com.
If you still need help, you can call Intermec Product Support at:
1-800-755-5505
Problems Using the Computer
Problem Possible Solution
You tap the screen and nothing
happens.
Align the screen.
You press the Power button and
nothing happens.
• The battery may be completely
drained. Replace or charge the battery.
• Restart the computer.
The computer appears to be
locked up, and you cannot enter
data.
• Press the Power button and select
Suspend. Press the Power button
again to turn the screen back on.
• Press the Power button and select
Reboot.
• Cold boot the computer.
• Reload the firmware.
You rotate the computer and the
screen does not respond properly.
Run the Sensor Calibration application
to calibrate the accelerometer.
You cannot type a character on
the keypad, or you can only type
uppercase or lowercase letters.
The orange modifier or green modifier
key may be locked.
- User Manual 1
- Contents 3
- Who Should Read This Manual 10
- Related Documents 11
- Patent Information 11
- Before You Begin 12
- About the Computer Features 13
- About Language Provisioning 15
- About the Battery 16
- Battery Charge Times 17
- Change the Battery 17
- About Battery Status 18
- Battery LED States 19
- About the Status LEDs 21
- About the Keypad 24
- About the Color-Coded Keys 25
- How to Capitalize Characters 26
- About the Power Button 27
- About the Screen Backlight 29
- About the Audio Features 30
- How to Read Bar Codes 31
- Connect a Bluetooth Scanner 33
- Insert a microSD Card 34
- 3 Open the card cover door 35
- How to Transfer Files 37
- CK3 Options and Accessories 38
- Applications 41
- About the User Interface 42
- About Screen Gestures 44
- Title Bar Status Icons 44
- About Intermec Applications 46
- CloneNGo User Guide 47
- About Features Demo 48
- About Intermec Browser 48
- About Intermec HTML5 Browser 49
- About Intermec Launcher 49
- About SmartSystems 50
- Configure the Computer 51
- How to Configure the Computer 52
- Start Intermec Settings 53
- Restore Default Settings 59
- SmartSystems 60
- About Network Communications 60
- Turn On the Bluetooth Radio 62
- Bluetooth printer 65
- Connect to a Wireless Reader 67
- About Wireless Security 68
- Load a Certificate 69
- Funk Security 71
- Security 74
- Microsoft Security 75
- 6 Tap OK 78
- Manage the Computer 79
- Software 83
- REREQUISITE 85
- About the Intermec Dashboard 88
- Wi-Fi Connection Problems 89
- Check Wi-Fi Network Status 90
- 802.1x Security Problems 91
- Problems Reading Bar Codes 94
- Call Product Support 96
- How to Restart the Computer 98
- Clean Boot the Computer 99
- Clean the Computer 100
- Specifications 101
- Physical Dimensions 102
- Screen Specifications 103
- Keypad Options 103
- Bar Code Symbologies 104
- NNNJMT 105
- &"/61$ 105
- NNNJMT 105
- NNNJMT 105
- (0.09 in) Setback 113
- Appendix A — Specifications 116
- Default Settings 117
- Default Configuration 118
- Symbology Option Setting 119
- Scanner Settings 120
- Imager Settings 120
- Decode Security Settings 121
- RFID Settings 121
- Reader 1 Settings 121
- RFID Module Settings 121
- Communications 123
- Device Settings 124
- Backlight Settings 125
- Keypad Settings 125
- Power Management Settings 125
- Device Settings (Continued) 125
- Core Messaging Service 126
- Device Monitor 127
- Virtual Wedge 127
- Location Services 128
- Keypads and Keystrokes 129
- &LD%XIT 130
- Function Keys 132
- Special Functions 133
- Function Keys (Continued) 133
- && 134
- && 135
- *935-075-001* 138
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