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Chapter 5— Troubleshooting and Maintenance
110 CK32 I-Safe Handheld Computer User’s Manual
Problems While Configuring Security
If you have trouble configuring the computer for security, check
these problems and possible solutions.
Problems While Configuring Security
Problem Solution
You are using static WEP keys and
you have a strong connection to the
access point, but you cannot
communicate with it.
Make sure that you are using the correct static WEP key.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
The CK32 I-Safe does not save WEP key values when you
change the SSID. Re-enter the WEP key value after you
change the SSID and save your changes. You should now
be able to connect to the different access points.
You receive a message saying “The
server certificate has expired or your
system date is incorrect” after you
cold boot the CK32 I-Safe.
The correct date and time on the CK32 I-Safe are not
always saved through a cold boot. You need to re-enter the
date and time, and then save your changes.
The CK32 I-Safe indicates that it is
not authenticated
Make sure that:
• the User Name and Password on your CK32 I-Safe
match the user name and password on your
authentication server. You may need to reenter the
password on both your CK32 I-Safe and
authentication server.
• on your authentication server, the user and group are
allowed and the group policy is allowed to log in to the
server. For help, see the documentation that shipped
with your authentication server software.
• the IP address and secret key for your access point
must match the IP address and secret key on your
authentication server. You may need to re-enter the IP
address and secret key on both your access point and
authentication server.
- CK32 I-Safe 1
- Handheld Computer 1
- User’s Manual 1
- Document Change 5
- Contents 7
- Before You Begin 11
- Global Services and Support 12
- Telephone Support 13
- Service Location Support 13
- Who Should Read This Manual 14
- Related Documents 14
- Other Copyright Information 14
- Patent Information 16
- Using the CK32 I-Safe 17
- CK32 I-Safe Handheld Computer 18
- Using the Battery 20
- Battery latch 21
- AB6 battery 21
- (internal) 21
- Maximizing Battery Life 22
- Checking the Battery Status 22
- Using the Keypad 24
- Enter Enter 25
- 42-Key 3270/5250 Keypad 26
- 42-Key VT/ANSI Keypad 27
- HomeHome 28
- 56-Key 3270/5250 Keypad 29
- Using the Color-Coded Keys 30
- Capitalizing All Characters 31
- Using the Power Button 31
- CK32 I-Safe Status Lights 32
- Using the Touch Screen 34
- Using the Stylus 35
- Aligning the Screen 35
- About the Audio System 36
- To disable the beeper volume 37
- Scanning Bar Codes 38
- *123456* 40
- PDF417 Test Bar Code 41
- *123456789abcdefg* 41
- Understanding Windows 43
- Understanding Windows Mobile 44
- Learning the Basic Skills 45
- Accessing Programs 46
- Closing an Application 46
- Using Pop-Up Menus 47
- Entering Information 47
- Using Block Recognizer 49
- Using Letter Recognizer 49
- Using Transcriber 49
- Selecting Typed Text 50
- Writing on the Screen 50
- Customizing the CK32 I-Safe 50
- Adjusting Settings 50
- Example of the Personal Tab 51
- Using Microsoft ActiveSync 52
- Configuring the CK32 I-Safe 55
- Using ISpyWiFi 68
- ISpyWiFi 69
- WiFi Scan 70
- Supplicant 72
- Supplicant Tab Contents 72
- Supplicant Logging 75
- Using WPA Security 77
- Using Static WEP Security 78
- Using 802.1x Security 79
- Using LEAP Security 79
- Loading a Certificate 96
- Disabling Security 99
- Developing and Installing 101
- Applications 101
- RunAutoRun 110
- AutoExec 111
- WinError.h 112
- AutoExec Keywords 112
- AutoExec Commands 112
- AutoCopy 115
- Signal=] 117
- AutoCab Script Commands 118
- Example: 118
- Troubleshooting and 119
- Maintenance 119
- Contacting Product Support 123
- Resetting Your Computer 130
- Performing a Clean Boot 131
- Specifications 135
- Appendix A — Specifications 136
- Keypad Options 137
- Bar Code Symbologies 137
- Chapter A — Specifications 139
- Accessories 140
- Battery Charger 141
- *935-006-002* 149
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